Frequently Asked Questions
How do I customize my platform's branding?
After signing up, you'll receive access to your admin portal. Navigate to Settings > Branding where you can upload your logo, choose your primary and secondary colors, and customize the tagline. Changes are reflected instantly across your entire platform.
How do clients access the platform?
Clients can access the platform via web browser on any device. We provide you with a custom URL (e.g., yourname.owntoday.app) that you can share with clients. They'll create their account using the invitation code you provide.
Can I import existing client data?
Yes! Enterprise plans include data migration assistance. For Professional plans, we provide a CSV template you can use to bulk import client information. Our support team can guide you through the process.
What happens if we exceed our client limit?
We'll notify you when you're approaching your plan limit. You can easily upgrade to the next tier from your admin portal. We never automatically charge you or disable accounts - you stay in control.
Is client data secure and HIPAA compliant?
Absolutely. All data is encrypted in transit and at rest. We maintain HIPAA compliance, conduct regular security audits, and sign BAAs (Business Associate Agreements) with all customers. Your clients' privacy and data security is our top priority.
Can we customize the rewards that clients can earn?
Yes! You have complete control over your rewards catalog. Create custom rewards like gift cards, privilege passes, extended curfew, special outings, or anything else that motivates your clients. Set point values for each reward.
What kind of training do you provide?
All plans include onboarding training for administrators. Professional and Enterprise plans include provider training sessions. We also offer ongoing webinars, video tutorials, and documentation. Enterprise customers receive a dedicated account manager for personalized support.
Can clients use this on their phones?
Yes! The platform is fully responsive and works great on phones, tablets, and computers. Clients can "install" it to their phone's home screen for app-like functionality. We're also developing native iOS and Android apps (coming Q3 2026).